Customer Support E-Commerce

About the role

You will ensure a smooth and customer-oriented e-commerce process: handling home-order transactions and online customer requests, monitoring digital customer journeys, and contributing to a flawless service experience. As part of the Customer Support team, you’ll work closely with Sales, Logistics, Finance and external partners.

Key responsibilities

• Process online customer orders from input through invoicing without errors.
• Liaise with internal departments and external partners to resolve issues.
• Manage and improve customer portals and e-commerce workflows.
• Generate reports and analyses on assortment, lead times and performance.
• Address customer questions or bottlenecks and support process improvements.
• Contribute actively to team projects and initiatives.

What you bring

• MBO or HBO level of thinking and working.
• Affinity with e-commerce and/or customer support in a commercial setting.
• Excellent Dutch verbal and written skills; good command of English.
• Proficiency in MS Office (especially Excel); experience with Salesforce, ERP systems or SharePoint is a plus.
• Accurate, structured, service-oriented, stress-resistant and solution-driven attitude.
• Detail-oriented with strong process awareness.

What we offer

• Competitive salary with 8% holiday pay + 8.33% year-end bonus.
• 27 vacation days (with option to purchase 10 more).
• Hybrid working, a home-office allowance, and company workplace.
• Laptop and mobile phone, including BYOD scheme.
• Access to wellness & vitality programmes, fitness discounts, team events.
• Opportunity to grow professionally in an organisation valuing sustainability, innovation and work environment.

‍