Customer Support Specialist

About the role

You will be the first point of contact for customers, offering support and advice, listening carefully to their needs and challenges. You begin with a comprehensive onboarding at the head office, then build product knowledge, work closely with your team-lead on a personal development plan, and have opportunities to grow into roles such as sales, marketing, consultancy or product.

Key responsibilities

• Serve as first contact for customers and address their questions/issues.

• Learn to understand both the organisation’s offerings and customer requirements.

• Work with a proactive, positive mindset, switching between different topics.

• Collaborate with colleagues to deliver effective solutions.

• Contribute ideas and improvements from customer feedback and internal projects.

What you bring

• Completed HBO or WO bachelor’s degree.

• Fluent in Dutch and English, both written and spoken.

• Good listening skills, ability to explain solutions clearly.

• Proactive attitude and enthusiasm; enjoy working in a dynamic environment.

• Able to switch quickly between different tasks and priorities.

What we offer

• Annual salary of approximately €35,500 - €37,000 (incl. 13th month & holiday allowance) for 40h/week, depending on experience.

• Contract for 32-40 hours/week with at least 50% office presence.

• 13th month pay, travel or home office allowance, 8% holiday allowance.

• Pension scheme.

• One-time allowance (~€787) for setting up your home work-station.

• 27 vacation days + 3 “Giving back days” (volunteering).

• Access to training, workshops, sports facilities; fun team events, Friday drinks etc.